A second pop-up box will ask Start saving codes to this account? Select Allow.If you’re not syncing and want to start, tap on the “person” icon in the upper right (it won’t be a personal icon, since you’re currently not synced with any account).If you are currently not using sync, you will be asked if you want to. Click Continue, and your codes will be removed from your Google account and all your other devices, except the device you are on. A second pop-up will ask if you want to use Authenticator without an account.You’ll see a pop-up menu (which will also let you manage your current Google account and manage all the accounts on your device). If you’re currently syncing and want to stop, tap on your personal icon.If you’re not syncing, the cloud will be gray with a slash through it. If the app is connected to your Google account, you’ll see a cloud with a little green checkmark next to your personal icon in the upper right. What is Google Authenticator Common reasons for not being able to access Google Authenticator.Step 4: Once you enter the correct code, you have successfully turned off the Google Authenticator. Please enter the code and click on Confirm. Step 3 : A verification code will be sent to your registered email address and mobile number. If you find yourself needing to reset Google Authenticator and you don’t have a backup code, don’t worry. How to reset Google Authenticator without a backup code. Then, click on Continue to enter the next page. Next, let’s move on to the next section, where we will discuss how to reset Google Authenticator without a backup code. Step 1: Please login to the Bybit app, key in your email address/ mobile number, and the account Login Password. If you managed to do so, please refer to this guide on how to rebind using your RKP into your new smartphone's Google Authenticator.įor security reasons, Bybit does not store any account's Recovery Key Phrase Solution 1: Attempt to locate your Recovery Key Phrase (RKP). Recover your Google Authenticator code using App You will receive an automatic email with your case number and our customer support team will contact you within 1-3 working days. Please only re-submit a request after three working days.įor users who cannot receive the verification code to recover google authenticator code due to permanent loss of mobile number or email address, please submit a case manually via this link. Our customer support team will contact you within 1-3 working days. Once you have confirmed the submission, you will receive an automatic email with your case number. Please enter your account registered email address or contactable email address (if you are only registered with a mobile number), our customer support will contact you via email within 1-3 working days for further assistance. Login with the Microsoft account, and it will restore all the accounts available in the. Click on Restore from backup link at the bottom of the app. Kindly refer to your account's registered email address inbox for additional instructions. Open the Authenticator app on your smartphone. Step 5: Once you enter the correct code, you have successfully turned off the Google Authenticator.įurther verification may be required if there is a need. Important: Select the Begin recovery link before signing in. If you are not able to receive the verification code by SMS, please refer to Troubleshooting : Unable to receive SMS verification code. On your mobile device, open the Authenticator app, and select Begin recovery. If you are not able to receive the verification code by email, please refer to Troubleshooting : Unable to receive Email verification code. A verification code will be sent to your registered email address and mobile number. Step 3 : Select Google Authenticator not working option and click on Confirm. Step 2: Click on Having problems with verification. Then, click on Continue to enter the next page. Step 1: Please login to the Bybit website, key in your email address/ mobile number, and the account Login Password. Solution 2: If you do not have your RKP, Bybit can assist you to unbind the Google Authenticator. It will only be shown once, which is at the point of binding your Google Authenticator. If you managed to do so, please refer to this guide on how to rebind using your RKP on your new smartphone's Google Authenticator.įor security reasons, Bybit will not store your account's Recovery Key PhraseĪ Recovery Key Phrase is presented in either a QR code or a string of alphanumerics. Recover your Google Authenticator code using PC/Desktop Google, as well as some of the other websites where you can protect your user account with two-step authentication, provides backup codes. Common reasons for not being able to access Google AuthenticatorĢ) Smartphone malfunction (Failure to turn on, water damage, etc)
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